Privacy Policy

Privacy Policy for Aesthetic Injectable and Beauty Treatments

Last Updated: [20th December 2024]

This Privacy Policy outlines how [Riana Aesthetics] ("we," "our," "us") collects, uses, discloses, and protects your personal information when you engage with our aesthetic injectable and beauty treatment services. Your privacy is of utmost importance to us, and we are committed to safeguarding your personal data in accordance with applicable privacy laws and regulations.

1. Information We Collect

1.1 Personal Information

When you book an appointment, receive a treatment, or contact us, we may collect the following personal information:

• Full name
• Date of birth
• Contact details (phone number, email address, mailing address)
• Emergency contact information
• Payment details (credit/debit card information)

1.2 Medical Information

To ensure the safety and effectiveness of our treatments, we may collect health-related information, including:

• Medical history
• Current medications
• Allergies
• Past cosmetic treatments or procedures
• Lifestyle information relevant to treatment outcomes (e.g., smoking, pregnancy, etc.)

1.3 Usage Data

When you visit our website or interact with us online, we may collect:

• IP address
• Browser type and version
• Pages viewed and time spent on our website
• Device type
• Cookies and similar tracking technologies

2. Non-Refundable Booking Fee

To secure appointments for treatments or courses, we require a non-refundable booking fee. This fee ensures your scheduled time and allows us to allocate resources effectively. Please note that this fee is non-refundable under all circumstances, including cancellations or rescheduling.

2.1 Non-Refundable Booking Fee

• To confirm appointments for treatments or courses, a non-refundable booking fee is required. This fee secures your appointment time and ensures availability of our resources for your scheduled treatment or course.

3. Sharing Your Information

We do not sell your personal information. We may share your information in the following circumstances:

3.1 Service Providers

We may share your data with trusted third-party service providers who assist us in delivering our services, such as payment processors, insurance, medical professionals, aesthetic practitioner support and IT support.

3.2 Legal Obligations

We may disclose your information when required by law, such as in response to court orders, subpoenas, or regulatory requirements.

3.3 With Your Consent

We will share your information with other parties only with your explicit consent.

4. Data Security

We implement a variety of security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data storage systems
• Encrypted payment processing
• Regular cybersecurity audits and updates

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

5. Your Rights

You have the following rights concerning your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Erasure: Request the deletion of your personal data, subject to legal and regulatory obligations.
• Restriction: Request limitations on how we process your data.
• Data Portability: Request a copy of your data in a portable format.
• Withdraw Consent: Revoke consent for marketing communications or specific data processing activities.

To exercise these rights, please contact us using the information below.

6. Retention of Information

We retain your personal information only for as long as necessary to:

• Provide services to you
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When your information is no longer needed, we securely delete or anonymize it.

7. Cookies and Online Tracking

Our website uses cookies and similar technologies to enhance user experience and analyse website traffic. You can control cookie preferences through your browser settings.

8. Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date revised. We encourage you to review this policy periodically.

10.We use your information for the following purposes:

10.1 To Provide Services

• To schedule appointments and manage bookings
• To assess suitability for treatments
• To deliver safe and effective treatments

10.2 Communication

• To respond to your inquiries and requests
• To send appointment reminders
• To provide aftercare guidance

10.3 Business Operations

• To process payments and manage billing
• To maintain accurate records for legal and regulatory compliance
• To improve our services through feedback

10.4 Marketing (with Consent)

• To send promotional materials and special offers
• To provide information about new treatments or services

11. Offers & Changes

11.1 - any offer(s) can not be used in conjunction with other offer(s) or discounts

• At Riana Aesthetics, we reserve the right to modify, remove, or update any offers, promotions, or content displayed on our website at our discretion. These changes may be made at any time and will take effect immediately.
•  We encourage you to regularly review the site to stay informed of any changes. Your continued use of our services constitutes your acceptance of these terms.
• We may update this Privacy Policy from time to time. Changes will be posted on this page with the "Last Updated" date revised. We encourage you to review this policy periodically.. 

12. Contact Us

For bookings and cancellations, please note that all booking fees are non-refundable, as outlined in our terms and conditions.

If you have any questions or concerns about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

Riana Aesthetics
Phone: 07951 949 600
Email: riana@rianaaesthetics.co.uk

Thank you for trusting us with your personal information. Your privacy and satisfaction are our priorities.